The Smart Switch to Brick: Why Legacy Homes is Leading the Charge in Customer Satisfaction
In the residential housing business, nothing should take precedence over customer satisfaction. Unfortunately, many new homeowners have faced disappointment due to the rise of fiber cement and vinyl siding. As these materials have gained popularity, issues such as costly repairs and frequent warranty claims have left many feeling frustrated. Enter Russell Stone and Legacy Homes in Huntsville, Alabama—a builder determined to make a change for the better.
A Builder’s Perspective
General Shale's new video feature, “The Smart Switch to Brick – A Builder’s Perspective,” provides an insightful look into why Legacy Homes decided to transition from siding to predominantly brick designs in their new constructions. Russell Stone, who has been in the construction industry since 1998, highlights the numerous benefits this switch has brought to both builders and homeowners alike.
“I love meeting with homeowners when they move in and seeing their happiness with the house,” Russell shares. This passion for customer satisfaction drives his decision-making, especially when it comes to choosing building materials.
The Drawbacks of Siding
Legacy Homes initially relied heavily on fiber cement siding, but the reality of dealing with warranty problems almost weekly was unsustainable. “A five-year-old house is a new house, and homeowners typically don’t have the budget to repair or paint a house in a couple of years,” Russell explains. This understanding is crucial for builders who want to foster long-lasting relationships with their clients.
Embracing Brick
By shifting to brick, Legacy Homes not only reduces the burden of maintenance but also enhances the aesthetic appeal of their properties. Russell appreciates how the brick industry has evolved, offering a variety of colors and textures beyond the traditional red and khaki. “When we switched to brick, no one had objections. I would say, ‘the more brick, the better,’” he states.
This commitment to quality ensures that homeowners can enjoy their new homes without the anxiety of impending repairs or unsightly siding. The benefits of this smart switch ultimately translate to a more positive experience for the homeowner, making their investment worthwhile.
Making the Right Choice
Are you in the design phase of your new home build, or are you looking to buy an existing property? Regardless of your situation, understanding the materials that go into your home is vital. Legacy Homes believes that their latest video will provide valuable insights to help you make an informed decision about whether to opt for brick or another material.
In this video, Russell Stone elaborates on how brick can save you from the high maintenance costs and aggravating warranties often associated with vinyl and cement plank siding.
Conclusion
Choosing the right materials for your home is not just about aesthetics; it's about making a smart investment for your future. As Russell Stone emphasizes, it’s about prioritizing the homeowner's satisfaction and well-being. So, if you're considering building a new home, watch this video and hear directly from a builder who genuinely cares about providing quality homes for his clients.
After all, in the world of residential construction, it’s not just about the company or brand—it’s about making the smart choice for your investment and your life.
Click the link below to hear more from Russell and discover why brick might just be the best option for your new home.